Terms and Conditions

The general terms and conditions of the kefirko.com online store, owned by Borgla d.o.o., have been drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1).

Company details:

Borgla, kreativa in storitve d.o.o.
Valvasorjeva ulica 40
2000 Maribor
Slovenia
VAT number: SI83558446
Company registration number: 6767672000
Bank account (IBAN): SI56 0451 5000 2489 237 (NOVA KBM d.d.)
Email: info@borgla.com
Date of entry in the Slovenian Business Register: 23 January 2015
Business register entry number: 2015/3108 at the District Court in Maribor

Customers are bound by the general terms and conditions in force at the time of purchase (when placing an online order).

Types of Users

By registering at kefirko.com, you become a member. Both registered members and guests who use guest checkout without registering before making a purchase may shop at the kefirko.com online store.

Upon registration, visitors receive a username corresponding to their email address and a password. Users may change their email address or password at any time in their profile.

Availability of Information

Kefirko.com undertakes to provide customers with the following information at all times:

1. The company’s identity (name, registered office, and registration number).
2. Contact details enabling quick and effective communication (email and telephone).
3. Essential characteristics of the goods or services (including after-sales services and warranties).
4. Product availability (each product or service offered on the website should be available within a reasonable period).
5. Conditions for delivery of products or provision of services (method, location, and delivery time).
6. Clearly and unambiguously stated prices, indicating whether taxes and shipping costs are included.
7. Payment and delivery methods.
8. The period for which an offer is valid.
9. The period during which withdrawal from the contract is possible, the conditions of withdrawal, and whether the customer must pay return shipping costs and, if so, how much.
10. An explanation of the complaints procedure, including contact information for the relevant person or customer service department.

Product Range and Prices

Prices in the Kefirko.com online store are the same for registered members and guest customers.

Prices are stated in euros (€). Prices apply at the time an order is placed and have no predetermined period of validity. They apply when payment is made using the payment methods and under the conditions stated above. Prices include VAT, as Borgla d.o.o. is registered for VAT.

Orders and Prices

The sales contract between Borgla d.o.o. and the customer is concluded in the Kefirko.com online store when Borgla d.o.o. (Kefirko.com) sends the customer the first email regarding the status of their order. From that moment, all prices and other terms are fixed and binding on both Borgla d.o.o. (Kefirko.com) and the customer.

The sales contract (i.e., the first order-status email) is stored electronically on the Kefirko.com server.

a) Technical Steps Leading to the Conclusion of the Sales Contract

The purchasing process for legal entities is exactly the same as for individuals, except that legal entities also enter their company name and VAT number at checkout. The available payment methods are also the same. The following technical steps are available to users (customers) during the purchasing process:

1. Logging in to the online store with an email address if the user (customer) has previously created an account.
2. Searching for a particular product in the online store’s product range.
3. Selecting a product and specifying the quantity to purchase in the shopping cart.
4. Adding the selected product to the shopping cart.
5. Reviewing the price of the selected product in the chosen quantity, including any applicable tax.
6. Selecting the product delivery method.
7. Selecting a payment method and entering a promotional code, if available.
8. Reviewing the order, including the chosen delivery method and any applicable delivery charges.
9. Confirming and submitting the order, thereby completing the purchase.

b) Technical Means for Identifying and Correcting Errors Before Placing an Order

Before submitting an order, the user (customer) can easily and immediately perform the following actions through the graphical user interface:

1. Log in to the online store with an email address if the user (customer) has previously created an account.
2. Search for a particular product in the online store’s product range.
3. Select a product and specify the quantity to purchase in the shopping cart.
4. Add the selected product to the shopping cart.
5. Review the price of the selected product in the chosen quantity, including any applicable tax.
6. Select the product delivery method.
7. Select a payment method and enter a promotional code, if available.
8. Review the order, including the chosen delivery method and any applicable delivery charges.
9. Confirm and submit the order, thereby completing the purchase.

b) Technical Means for Identifying and Correcting Errors Before Placing an Order

Before placing an order, the user (customer) can easily and immediately do the following through the graphical user interface:

1. Change the selected product delivery method.
2. Change the selected payment method.
3. Review and confirm individual changes.

c) Order Received

After submitting an order, the user (customer) receives an email notification from the seller confirming that the order has been received. Within one hour of receiving this notification, the user (customer) may cancel the order without consequences. Other than cancellation, the user (customer) cannot modify the order after submission. Detailed information about the status and contents of each order is always available in the user’s profile on the seller’s website.

d) Order Confirmed

If the user (customer) does not cancel the order, it proceeds to further processing. After receiving the order, the seller reviews it, checks the availability of the ordered products, and either confirms or rejects the order, providing a reason for rejection. The seller may also contact the user (customer) at the supplied telephone number to verify information or ensure delivery accuracy. At this stage, the sales contract for the ordered products between the user (customer) and the seller is irrevocably concluded.

e) Goods Dispatched

The seller prepares and dispatches the ordered products and notifies the user (customer) by email. The dispatch email includes a tracking link and a tracking number.

Payment Methods

Borgla d.o.o. (Kefirko.com) offers the following payment methods:

• Payment by bank transfer based on a pro forma invoice to the bank account of Borgla d.o.o.
• Payment via PayPal to the account of Borgla d.o.o.
• Payment by credit card via Stripe to the account of Borgla d.o.o.
• Cash on delivery (payment to the courier upon receipt of the shipment). Cash on delivery incurs an additional one-time service fee of €1.

Shipping Costs and Delivery Times

We use Pošta Slovenije, DHL, or GLS for shipping. Shipping costs depend on the weight of the order. The estimated delivery time is three days from completion of the order (of which the customer is notified by email). Customers are bound by the general terms and conditions in force at the time of placing the online order or making the purchase.

Customers are bound by the general terms and conditions in force at the time of placing the online order or making the purchase.

Gift Vouchers

A gift voucher is a gift card that Kefirko.com sends to the purchaser in physical or electronic form in exchange for payment. Each gift voucher has its own code (unique serial number), and the seller (Borgla d.o.o.) is obliged to accept it as payment for purchases made through the Kefirko.com online store.

Gift vouchers can be purchased in the Kefirko.com online store. The same terms and conditions apply to gift voucher purchases as to purchases of other products. If you need a gift voucher immediately, please contact info@kefirko.com. Gift vouchers are valid for six months from the date of issue unless otherwise indicated on the voucher. Gift vouchers cannot be combined with discounts.

Gift vouchers cannot be exchanged for cash. A voucher can only be redeemed in full. The purchase value must be equal to or greater than the voucher value. If the purchase value exceeds the voucher value, the voucher holder must pay the difference.

How to use a gift voucher: Select the products you wish to purchase and add them to your cart. At checkout, enter the gift voucher code in the “Gift voucher” field and click “Apply gift card.” The voucher value will be deducted from your cart total.

Discount Codes

A discount or promotional code provides various benefits when shopping at the Kefirko.com online store. Active codes may be found on the homepage of a promotional message, on individual category pages, in our email newsletter, or in other media. Every code is valid for a limited period and must be redeemed within that period; otherwise, it becomes invalid.

How to use a discount code:

1. Select the items you wish to purchase and add them to your cart.
2. At checkout, enter the discount code in the “Coupons” field and click “Apply coupon.”
3. Only one discount code may be used per purchase.
4. Once entered, the discount code amount is automatically deducted from your order total. The remaining amount must then be paid.

Consumer’s Right to Withdraw from the Contract

For distance contracts, consumers have the right, under Article 43č of the Consumer Protection Act (ZVPot), to notify the company within 14 days by email (info@borgla.com) that they are withdrawing from the contract without having to give a reason. This period begins on the day following receipt of the goods. The only cost borne by the consumer in connection with withdrawal is the cost of returning the item (which, in the case of shipping, is determined by the delivery provider’s price list and depends on whether the shipment is sent as mail, a parcel, or freight). The item must be returned to the seller no later than 30 days after notification of withdrawal from the contract (purchase).

The consumer must return the goods to the company no later than 14 days after notifying it of withdrawal from the order. Goods must be returned to: Borgla, kreativa in storitve d.o.o., Valvasorjeva ulica 40, 2000 Maribor, Slovenia. Upon receipt of the goods, the company will refund all payments made by the consumer in accordance with the law.

The consumer must return the received item undamaged and in its original quantity, unless the item has been destroyed, damaged, lost, or reduced in quantity through no fault of the consumer. Consumers may not use the items without restriction before withdrawing from the contract. They may inspect and test the items only to the extent necessary to establish their nature, characteristics, and functioning. The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

When returning the goods, the consumer should also provide the invoice, personal details, and bank account to which the refund should be sent. We will issue the refund within 14 days of receiving the notice of withdrawal from the contract.

Where a promotional or discount code was used for a purchase from which the consumer withdraws, the discounted amount is treated as a discount and is not refunded. Only the amount actually paid is refunded to the consumer’s bank account; at the same time, the consumer receives a replacement promotional code. Where a gift voucher was used, it is treated as a means of payment and returned to the consumer as a gift voucher or credit note.

KEFIRKO – contract withdrawal form

Security

Borgla d.o.o. (Kefirko.com) uses appropriate technological and organizational measures to protect the transmission and storage of personal information and payments.

Secure credit card authorizations and transactions are handled by the seller, Borgla d.o.o. (Kefirko.com), Stripe, and PayPal. Credit card authorizations are carried out in real time, with immediate verification of information with banks. Card details are not stored on the Borgla d.o.o. (Kefirko.com) server.

Personal Data Protection

Borgla d.o.o. (Kefirko.com) undertakes to protect users’ personal data at all times in accordance with ZVOP-1.

Borgla d.o.o. (Kefirko.com) retains the following data of registered Kefirko members for an indefinite period: first and last name, email address, contact telephone number, primary and delivery addresses, country of residence, and the date and time of registration.

Borgla d.o.o. (Kefirko.com) uses this personal data exclusively for fulfilling orders (sending information materials, offers, and invoices) and other necessary communication with members.

Users’ data will under no circumstances be disclosed to unauthorized persons.

Users are also responsible for protecting their own personal data by ensuring the security of their email address, username, and password, as well as maintaining appropriate software (antivirus) protection on their computers.

Information on the Company’s Liability for Material Defects

The company is liable for material defects in goods that become apparent within two years of receipt of the goods, in accordance with the provisions of the Consumer Protection Act (ZVPot).

Communication

Borgla d.o.o. (Kefirko.com) will contact users through means of distance communication only if the user does not expressly object and in accordance with the provisions of ZEKom-1. Advertising emails and/or SMS messages will contain the following:

• They will be clearly and unambiguously identified as advertising messages.
• The sender will be clearly identifiable.
• Special offers, promotions, and other marketing activities will be identified as such.

The conditions for participation in such activities will also be clearly specified. The method of unsubscribing from advertising messages will be clearly explained, and Borgla d.o.o. (Kefirko.com) will expressly respect users’ wishes not to receive such messages.

Ratings, Reviews, and Recommendations

Reviews, ratings, and recommendations written by customers form part of the online store’s functionality and are intended for the community of all users.

Borgla d.o.o. (Kefirko.com) allows any user of the online store to submit a review. Reviews are checked by Borgla d.o.o. (Kefirko.com) before publication. Borgla d.o.o. (Kefirko.com) will not publish reviews or contributions that are offensive, inappropriate, or, in the company’s opinion, of no benefit to other users and visitors.

By submitting a review or comment, users expressly agree to the terms governing its use and authorize Borgla d.o.o. (Kefirko.com) to publish part or all of the text in any electronic or other media. Borgla d.o.o. (Kefirko.com) has the right to use the content of reviews or comments without time limitation and for any purpose in its business interests, including advertisements and other marketing communications. The author also declares and warrants that they own the economic and moral copyrights in the reviews and comments they have written and that these [sentence incomplete in the original text].

Limitation of Liability

Borgla d.o.o. (Kefirko.com) makes every effort to ensure that the information published on its website is up to date and accurate. Nevertheless, product characteristics, delivery times, or prices may change so quickly that Borgla d.o.o. (Kefirko.com) is sometimes unable to update the website immediately. In such cases, Borgla d.o.o. (Kefirko.com) will inform the customer of the changes and allow them to withdraw from the contract or exchange the ordered item.

Complaints and Disputes

Borgla d.o.o. (Kefirko.com) complies with applicable consumer protection legislation. Borgla d.o.o. (Kefirko.com) makes every effort to fulfil its obligation to establish an effective complaints handling system and designate a person whom customers can contact by telephone or email in the event of problems.

Complaints may be submitted by email to info@kefirko.com. The complaints procedure is confidential. Borgla d.o.o. (Kefirko.com) will acknowledge receipt of a complaint within five working days, inform the customer how long its handling is expected to take, and keep the customer updated throughout the process.

Borgla d.o.o. (Kefirko.com) recognizes that a key feature of consumer disputes, particularly those resolved through the courts, is the disproportion between the economic value of the claim and the costs of resolving the dispute. This is the main obstacle preventing consumers from bringing disputes before a court. Borgla d.o.o. (Kefirko.com) therefore makes every effort to resolve potential disputes amicably.

Out-of-Court Resolution of Consumer Disputes

In accordance with the applicable legal provisions, Borgla d.o.o. (Kefirko.com) does not recognize any provider of out-of-court consumer dispute resolution services as competent to resolve consumer disputes that consumers may initiate under the Out-of-Court Consumer Dispute Resolution Act.

As a provider of goods and services operating an online store in the Republic of Slovenia, Borgla d.o.o. publishes a link on its website to the online dispute resolution (ODR) platform for consumer disputes. The platform is available to consumers here:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

This arrangement is based on the Out-of-Court Consumer Dispute Resolution Act and Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

Intellectual Property

This website is owned by Borgla d.o.o. All rights reserved. All text, images, graphics, audio files, animations, videos, and derivative works on this website are protected by copyright and other intellectual property rights. These materials may not be copied for commercial use or distribution, altered, or republished on other websites. This website may also contain images for which the provider has obtained usage rights but which remain protected by third-party copyrights.

Borgla d.o.o. is not responsible for the content of product reviews written by visitors. Borgla d.o.o. reviews submissions before publication and rejects those containing obvious falsehoods or content that is inappropriate, misleading, or offensive. Borgla d.o.o. accepts no responsibility for the information contained in reviews and disclaims liability arising from that information.

Cookies

Cookies are small files temporarily stored on your hard drive that allow our website to recognize your computer the next time you visit Kefirko.com (operated by Borgla d.o.o.). Borgla d.o.o. uses cookies solely to collect information relating to the use of our website.

These Terms and Conditions are effective from 19 November 2015 until revoked or amended.